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Refill & Refund Policy

Last updated: 16 October 2026

Refunds go to your balance

All refunds and credits are added to your HypeLark balance. They are never paid back to a crypto wallet. You can use your balance for any order.

When you get money back automatically

  • Order could not start: if no provider accepts the order, it is canceled and the full amount goes back to your balance right away.
  • Partial delivery: if an order ends before the full quantity is delivered, the undelivered part is refunded to your balance.
  • Canceled by the provider: the full amount goes back to your balance.

Start guarantee

Each service has a guaranteed start time based on its average finish time: up to 1 hour, the finish time rounded up to 10, 15, 20, 30, 45 or 60 minutes (at least 10 minutes); more than 1 hour up to 2 hours → 1 hour; more than 2 hours → 2 hours. We use our own measured average once a service has recent orders, and the provider's average time until then. The guarantee shown when you place an order is the one that applies to it. If your order starts later than that and is then delivered (completed or partial), 5% of what you paid for it is credited to your balance automatically, once per order. Canceled or refunded orders don't get a late-start credit, and each account gets at most 5 late-start credits per day. Services without any average time don't have a guarantee; their order form shows “—”.

Refills

  • Services with a refill period (shown as ♻️ in the description) can be refilled if counts drop within that period after completion.
  • Press Refill on the order. One refill request per order every 24 hours.
  • A refill tops the count back up to what was delivered. It doesn't add more than the ordered quantity.
  • Services marked “No refill” are not refilled.

What is not refunded

  • Orders on wrong, private, deleted or changed links after the order has started.
  • Drops after the refill period ended, or on services without refill.
  • Actions a platform takes against your account or content.

Questions

Open a ticket in your dashboard, email support@hypelark.com or message @hypelark_help on Telegram.